Offered Salary 1000
Career Level Mid-Level
Experience 2 Years
Industry Health Care
Qualifications Degree Bachelor
Healthcare Software Help Desk Specialist Customer engagement and solutions (Visual Outcomes)
Independent contractor (global company USA)
You will have confidence in talking healthcare software and love working with IT flows; you must thrive on customer satisfaction and be ready to talk through their problems. Your passion for meeting challenges and finding answers is already evident in your work. You will have had experience in working with healthcare clinics and include examples in the application.
Visual Outcomes is a uniquely patient-centered team software; supporting multi-disciplinary multi-site practices and enterprise networks across medical and allied health. We are also a highly developed patient engagement software- all in the one platform all cloud based.
Your role in joining Visual Outcomes is to grow as a product specialist . You will demonstrate your ability, after learning Visual Outcomes with the support and training department. Show your ability to stop and think with good English comprehension and problem-solving skills.
Skills: healthcare clinics support, technical support, helpdesk, help desk, customer support, user support, service desk, JIRA, Medical Director, Best Practice, Hello Health, Mind Body, Clinico, Nurse background, Practice manager, Clinical practice software user, troubleshooting, problem-solving and making people smile.
Please note: US Citizenship is not a requirement for this position, as this is a global remote opportunity to work different hours of the week; across time zones of Australia ET and USA PT. But you must be able to communicate clearly in English; speaking comfortably in a conversational-style of English or in written answers with clear explanations delivered on levels the external user of our software can understand (vs. internal technical jargon and IT-speak).
No agencies or third parties, please. First-party applicants only will be considered for this position
Our ideal person is a self-motivated IT savvy team player bringing healthcare software experience (medical dental allied health or nursing /day surgeries). We offer a global opportunity for your career path. You will be working within a great team of solution providers: support training and sales personnel. This exciting online team share customers across Australasia and USA. We use JIRA / Atlassian software for seamless exchange 24/7; experience in JIRA is a distinct advantage give your experience in application.
You will fit in easily with the team if you like a work: life balance. We all support each other and pride ourselves on working from home effectively and across the global reach of customers. If you are interested apply as an individual (no agencies to apply, please).
We have fun as we work online, participating in meetings to review support tickets, keep to deadlines and pro-actively assist team projects. The current team appreciates a self-management approach to timeliness, and all see the strength of fastidious attention to detail!
We are offering a career path fast track as a growing company; you will need to offer hours that work for Australasia and USA business hours hours of the week distributed across the team respectfully; be clear as to your personal and professional aspirations and be ready to be seen; Senior Management observe KPIs weekly.
We always suggest a trial period agreed between us to help us confirm your career choice. Increased remuneration offered after the initial 12-week contract; an agreed set of KPI s reviewed annually.
Financial arrangements depend on what you bring to the role: proven abilities, level of healthcare software experience and your expressed career aspirations; all of which will be assessed and discussed during interview process and agreed as the basis of the initial arrangement.